Juha Supponen, Service Management Partner, Staria
“One of Koho’s key features that often goes unnoticed is their solution for high-quality ticketing. From the same interface where professionals log their work shifts, you can also manage customer service activities without having to switch to other systems.
Adopting the ticketing feature was simple, the interface is clear, and the implementation support is excellent. I’d especially highlight its user-friendliness and straightforward design.
High-quality SLA reports are crucial for good customer service, and Koho makes it easy to generate visual reports for review with either your internal team or clients.”